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Privacy Policy

Last updated: Jun 2024.

Eldorado Specialty Coffees, a private legal entity, headquartered in Ibiraci - MG - Brazil, registered with CNPJ/MF under no. ("Retailer" or "we") takes your privacy seriously and values the security and protection of data from all its customers, partners, suppliers, and users ("Users" or "you") of the website "berdms.lojavirtualnuvem.com.br" and any other site, store, or application operated by the Retailer (hereinafter simply referred to as "Company website").

This Privacy Policy ("Privacy Policy") is intended to inform you about how we use and disclose information collected during your visits to our Company website and in communications exchanged with you ("Communications").

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE TO BE AWARE OF AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND WAYS OF TREATING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding Personal Data processed by us. If you have any questions about the use of Personal Data, please contact contato@eldoradospecialty.coffee.

In addition, the Privacy Policy does not apply to any third-party apps, products, services, websites, or social media features that may be offered or accessed through the Company website. Accessing these links will take you away from the Company website and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you provide us with Personal Data regarding other individuals, you declare that you have the competence to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services in the Company website, personalizing and improving your experience. Examples of how we use the data include:

In addition, the Personal Data provided may also be used as deemed necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with judicial decision, regulatory decision, or decision by competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our, your, or third-party rights, privacy, security; (f) to detect and prevent fraud; (g) to enable us to use available actions or limit damages that we may suffer; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR PERSONS UNDER 18 (EIGHTEEN) YEARS OF AGE AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-Provision of Personal Data

You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Company website, some specialized features, or be able to provide the necessary assistance or deliver the product or service contracted by you.

Collected Data

The general public may browse the Company website without the need for any registration and submission of Personal Data. However, some Company website functionalities may depend on registration and submission of Personal Data such as completing the purchase/hiring of the service and/or enabling the delivery of the product/service by us.

When contacting the Company website, we may collect:

During general browsing in the Company website, we may collect:

Unless you inform us in any free form filled out by you, we do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

International Data Transfers

Personal data and other information collected by us may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Automatic Collection of Personal Data

When you visit the Company website, it may store or retrieve information on your browser, in the form of cookies and similar technologies. This information may be about you, your preferences, or your device and is primarily used to make the Company website work as you expect. The information generally does not directly identify you but can provide a more personalized internet experience.

According to this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:

Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and invisible GIFs) may be used to track actions of Company website users (including email recipients), measure the success of our marketing campaigns, and collect statistical data about Company website usage and response rates. If you have activated ad personalization on platforms such as Facebook, Google, or Bing, this information may be used to display ads on their services. If you do not wish to be tracked, you can request this from each service:

We may engage in behavioral advertising companies to obtain reports on Company website ads across the internet. For this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or other users' use, of our Company website and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can configure your preferences in your browser's menu. Note that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and browser.

User Rights

You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) correction of incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive, or data processed in non-compliance with the law; (v) portability of Personal Data to another service provider, provided it does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, as permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) withdrawal of consent. Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that Personal Data sharing is only done with its owner.

Please note that in certain cases (e.g., due to legal requirements), your request may not be immediately fulfilled, and we may not be able to serve you due to compliance with legal obligations.

Security of Personal Data

We seek to adopt the technical and organizational measures provided by Data Protection Laws appropriate to protect Personal Data in our organization. Unfortunately, no transmission or data storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us has ceased to be secure (e.g., if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Hyperlink Links to Other Sites and Social Networks

The Company website may, from time to time, contain hyperlink links that will redirect you to sites in our partner networks, advertisers, suppliers, etc. If you click on one of these links to any of these sites, please note that each site has its own privacy practices and we are not responsible for these policies. Please review these policies before submitting any Personal Data to these sites.

We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data you disclose to other organizations through applications related to such applications or published on our social media pages. We recommend that you familiarize yourself with the privacy policy of each visited site or each service provider used.

Updates to this Privacy Policy

If we change our Privacy Policy, we will publish the new text in the Company website, with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change in the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through notification in our Company website.

We remind you that we are committed to not treating your Personal Data in a manner incompatible with the objectives described above, except as otherwise required by law or court order.

Your use of the Company website after the changes means that you have accepted the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please terminate access to the Company website.

Person Responsible for Personal Data Processing

If you wish to exercise any of the rights provided in this Privacy Policy and/or Data Protection Laws, or resolve any doubts related to the Processing of your Personal Data, please contact us through the email contato@eldoradospecialty.coffee.